Shipping

Canada and US:  

PeapodMats uses Amazon Fulfillment Shipping for all shipping destinations within Canada and the continental US. Your shipping cost will automatically be calculated when you check out and complete your transaction . We endeavor to process all in-stock items within 3-4 business days once your transaction is complete. The fulfillment center will then fulfill the shipment and provide tracking information to the email provided at the time of ordering. *** SHIPPING AT ANYTIME MAY BE DELAYED TO COURIER LOGISTICS *** that are beyond our control.

Retail: Flat rate = $0

Important Shipping Information for apartment complexes:
If your order is being shipped to an apartment or multi-unit building, please ensure there is a secure location for delivery (e.g., parcel locker, concierge, or secure mailroom). We are not responsible for lost or undelivered packages if the delivery address does not have a secure drop-off point.

Delivery:

Once your order is processed you will receive an automated email alerting you that your order will be shipped within 3-4 business days barring any unforeseen complications or issues. When the order is fulfilled, you will receive an automated email confirming that your purchased item is now on its way to the destination of your choice. Our site offers you the choice to ship to your own address or to an alternate mailing address.

Wrong address entered:

The customer is responsible for entering the correct address at checkout and any additional costs that arise out of incorrect address entry is the responsibility of the customer including replacing the product and the shipping. 

Missing, Lost or Damaged Orders:

If your order does not arrive, please contact us to investigate. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.